SIHQ SHOP
MAKES RETURNS EASY
You can return the items you purchased for any reason up to
30 days from the date you received your SIHQ package. All returns are exchanged
for store credit, which will be issued back to you in the form of a gift code
that can be applied to your next purchase with the SIHQ Shop. Unfortunately,
because of the nature of our business where everything we sell is made to
order, we cannot offer refunds at this time. All of our products are on-demand,
meaning we begin manufacturing it for you when you place an order.
For health reasons, returned items MUST be in the same condition in which you received them, meaning:
Unworn (trying it on for fit is OK)
Unused
Undamaged
Unwashed
No dirt (looking at you MTB/BMX riders...)
No hair
No scents or deodorant
No perfume/cologne
No cosmetic stains
Must be in the original packaging with tags
We will pay for
your return shipping if the item is defective, meaning:
Damaged Item
Incorrect item
You must email us a picture showing the problem when submitting the
return/exchange request
We will be responsible for all shipping costs related to the return
You will pay for
shipping and a $5 restocking fee if:
You don’t like how it looks
You don’t want it anymore
If you’d like to exchange
the same product (say you need to size up), we’re happy to accommodate, if:
You meet us halfway!
You, the customer, pays for return shipping
We’ll, SIHQ SHOP, pay to ship out the new item
Items must always be shipped to us with a tracking number.
Clearance/BOGO
returns
Please note there are no refunds or exchanges on clearance merchandise (all sales are
final):
Clearance items will be clearly marked
Clearance items include:
-designs/inventory we’re
pulling from the shop
-items that have been
returned to us from customers
BOGO returns
For any items returned that were part of a multi-buy promotion, such as Buy One
Get One Half Price, Buy One Get One Free, 3 for 2, or similar, the refund value
of returned products will be calculated based on the promotional savings of any
items not returned. For example, if you pay $50 for three t-shirts that are
normally priced at $20 each under a BOGO promotion, each shirt’s value will be
calculated as a third of the $50 total, and therefore may not equate to the
full value of the item(s) specifically being returned.
Bulk orders are
not eligible for return. A bulk order is:
An order containing more than 10 of the same items.
Please check all the return criteria before you mail it back
to us because:
Items not eligible for refund will be shipped back to the buyer on your dime
Submit for a return
HERE.
Missing Items:
If your order is missing items or has not shown up yet, please reach out to us within 30 days of the expected delivery date so that we can investigate the issue.
Please note that we are not responsible for lost or stolen packages, or any other
reason why your package may be delayed by the carrier. Keep an eye on the
tracking of your package for delivery status and if you have any issues, please
contact the respective carrier (USPS or FedEx) directly.
-Shipping fees will not be
reimbursed if the return is denied.
We aren’t responsible for any order(s) returned to sender
due to customer error / failure to collect. If you would still like the
product, we require you to cover the new shipping costs. Or, alternatively, you
can opt to receive store credit and we will hold onto the item.
Customers outside the
U.S.
Please note you are personally responsible for any import
duty/tax that may be applied. This isn't a shipping charge, but a legal
requirement decided by the governing law where you live. Any orders abandoned/refused
by customers due these charges will be liable for all costs of shipping the
order back.
Make sure to check with your local postal service or customs
office to find out what these fees will be before you place an order.
